Critical Care and Shock

Emotional intelligence and quality of nursing care among Jordanian critical care nurses

Abstract

Objective: The study of emotional intelligence in critical care nursing is crucial. In high-pressure environments like critical care units, nurses not only provide vital medical care but also emotional support to patients and their families. Understanding and managing their own emotions, as well as empathetically responding to others, can significantly improve patient outcomes and the overall quality of care. This study was conducted to explore the relationship between emotional intelligence and the quality of nursing care among critical care nurses in Jordan.

Design: A cross-sectional design was used with the Assessing Emotions Scale and Quality of Nursing Care instrument.

Setting: Ministry of Health, AL-Bashir, Prince Hamza, and Jordan Hospitals.

Patient and participants: One hundred eighty-five nurses from different hospitals participated in the study.

Results: Of the participants, 65.4% were female (n=121), 37.3% were working in intensive care units (n=69), and the mean age of participants was 30.54 years (SD=4.73). A positive relationship between emotional intelligence and quality of nursing care (r=0.785, p=0.001) was found. Furthermore, the study revealed positive correlations between nurses’ age, years of experience, and emotional intelligence, with correlation coefficients (r) of 0.715 and 0.731, respectively, and p-values of less than 0.5.

Conclusion: These results will help administrators develop strategies and educational programs to improve the quality of nursing care in hospitals.